At The Adorn Chapter, we want you to love every piece you receive. If your order arrives damaged, defective, or incorrect, we’re happy to help.
Returns & Exchanges
- Returns/exchanges must be requested within 2 days of delivery.
- The product must be unused, unworn and in its original packaging, with all tags intact.
- Products that are damaged due to misuse, wear and tear, or improper handling will not be eligible for return.
- For hygiene reasons, certain earrings and other jewellery pieces may not be eligible for return.
Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with clear photographs/videos of the product and packaging.
Once approved, we will arrange a replacement or refund, as applicable.
Refunds
Approved refunds will be processed to the original payment method. The refund may take 5–7 business days after approval, depending on your bank/payment provider.
Non-Returnable Items
The following may not be eligible for return:
- Customised or personalised jewellery
- Products damaged after delivery
- Items showing signs of use or wear
- Gift cards
- Products specifically marked as non-returnable
Sale Products
Products purchased during special sales or promotional offers may be non-returnable, unless they arrive damaged or defective.
How to Request a Return
Please contact us at Theadornchapter@gmail.com or 9620657266 with your order number and reason for return.
The Adorn Chapter reserves the right to approve or reject a return request based on the condition of the product and applicable policy.
The Adorn Chapter
Wear Your Story.