Frequently Asked Questions
1. What is TheAdornChapter?
TheAdornChapter is a jewellery marketplace created for women who believe jewellery is more than an accessory — it is a part of every story, celebration and everyday moment. We curate beautiful, stylish and affordable jewellery pieces for different moods, occasions and personal styles.
2. What kind of jewellery do you offer?
We offer a thoughtfully curated collection of fashion and artificial jewellery, including necklaces, earrings, bracelets, bangles, rings and statement pieces, with new styles added regularly.
3. Is your jewellery anti-tarnish?
Many of our pieces feature anti-tarnish finishes. However, the longevity of any jewellery piece depends greatly on how it is stored and cared for. We recommend following the care instructions provided with your order.
4. Is the jewellery skin-friendly?
Our collections are selected with comfort and everyday wear in mind. However, individual skin sensitivity can vary, so we recommend checking the product description and material details before purchasing.
5. How should I take care of my jewellery?
To keep your jewellery looking beautiful for longer:
- Keep it away from perfumes, sprays and chemicals.
- Avoid direct contact with water and sweat where possible.
- Remove jewellery before bathing, swimming or exercising.
- Store each piece in a dry, airtight place.
- Avoid rubbing or scratching the jewellery against other pieces.
A little care can keep your favourite pieces beautiful for much longer.
6. How can I place an order?
Simply browse our website, choose your favourite piece, add it to your cart and proceed to checkout. It's that easy — your next chapter is just a few clicks away. ✨
7. What payment methods do you accept?
We offer secure online payment options through our payment gateway. Available payment methods will be displayed at checkout.
8. Do you offer Cash on Delivery?
COD availability may vary depending on your location and order. If COD is available for your pincode, the option will appear during checkout.
9. How long will my order take to arrive?
Delivery timelines depend on your location and the courier service. The estimated delivery timeline will be shown during checkout/order confirmation.
10. Do you offer free shipping?
Yes, free shipping is available on eligible orders, as mentioned on our website.
11. Can I cancel or modify my order?
If you need to cancel or modify an order, please contact us as soon as possible. Once an order has been processed or shipped, changes may not be possible.
12. Can I return or exchange my jewellery?
Our return/exchange policy depends on the product and the reason for return. Please refer to our Returns & Exchanges Policy before placing your order.
13. What if I receive a damaged or incorrect product?
We're here to help. Please contact us as soon as possible after delivery with your order details and clear photographs/videos of the package and product so that our team can review the issue and assist you.
14. Will the jewellery look exactly like it does in the pictures?
We make every effort to photograph our products accurately. However, slight differences in colour may occur due to lighting, photography and individual screen settings.
15. How do I know which size to choose?
Product-specific sizing information is mentioned on the respective product page wherever applicable. If you're unsure about a size, feel free to contact us before placing your order.
16. Can I buy jewellery as a gift?
Absolutely! 💝 Jewellery makes every chapter a little more special. You can choose from our collections for birthdays, anniversaries, festive occasions, celebrations or simply to say “I thought of you.”
17. Can I contact TheAdornChapter before placing an order?
Of course. We'd love to help you choose something you'll love. You can reach out to us through the contact details provided on our website or via Instagram.
18. Why should I choose TheAdornChapter?
Because we believe jewellery should feel personal.
Every piece is chosen with the intention of helping you express your mood, your style and your story.
Whether it's your first purchase from us or another addition to your collection, you become a part of TheAdornChapter journey.
TheAdornChapter — Wear Your Story.